Effective Date: 20th January, 2024
Mauvetix Solutions Pvt Ltd. and its affiliates (collectively, “Mauvetix”) operate and maintain the Mauvetix websites, including mauvetix.com, and provide services through its CX Automation Platform (the “Platform”). This document outlines the terms and conditions (“Terms”) that govern your use of the Mauvetix websites, services, and products (collectively, the “Services”).
By accessing this Website or using Mauvetix Services, whether through registration, third-party orders, or other means, you agree to these Terms. If acting on behalf of a company, you confirm your authority to bind that entity to these Terms, using “Customer,” “you,” or “your” to refer to such entity. If you disagree with these Terms or lack the authority, do not proceed, and refrain from using the Services.
perview the most recent version of these Terms at any time, as continued use indicates acceptance of any changes.
Account Registration
Certain Services may require account creation. Complete registration accurately or log in via a third-party processor like your Google account. Maintain account confidentiality, take responsibility for all activities, and promptly report any unauthorized access to gajapati@mauvetix.com.
We reserve the right to terminate unpaid or inactive accounts after 90 days, providing prior notice and an option to back up data.
Your Content/Customer Data
By using Services, you may provide text, graphics, and other materials (“your content”). You retain ownership, but grant Mauvetix a non-exclusive license to use your content for service provision.
You are solely responsible for your content, ensuring you have the necessary rights and that its use complies with laws.
Services
Access various resources, documentation, software, and APIs, subject to these Terms. Mauvetix continually enhances features and may provide updates under specific terms.
Software
Without a valid agreement, refrain from copying, reselling, or redistributing any software. Use provided tools cautiously, acknowledging the inherent nature of artificial intelligence and machine learning.
Documentation
You may annotate, translate, and make copies of documentation for internal use. Maintain copyright notices.
Mauvetix Academy
Training materials provided by Mauvetix are copyrighted. Users receive a limited license for personal or internal business use. Adhere to specified usage restrictions.
Restrictions
Mauvetix Services, software, and content are protected by intellectual property laws. Users must comply with all laws and regulations, refraining from unlawful or prohibited use.
Links to Third-Party Sites
Mauvetix websites may contain links to third-party sites. Mauvetix does not endorse linked content and is not responsible for its accuracy.
IP/Copyright Infringement
Respect intellectual property rights. Report infringements to gajapati@mauvetix.com.
Confidentiality
Both parties agree to safeguard confidential information. Receiving parties must use it only for intended purposes.
These terms define the agreement between Mauvetix and its users. Any violation may result in termination. Privacy is governed by our Privacy Policy, and users are responsible for the accuracy of customer data. Mauvetix is committed to data protection and maintaining security measures.
Subscription Term, Fees & Payment
If Mauvetix has granted you access to any products or Services, or a portion of products or Services, free of charge or at discounted pricing, Mauvetix reserves the right to impose charges or otherwise modify its pricing. Your continued use following notice of any changes will result in charges for such continued use.
Unless otherwise agreed in writing, the Services are provided on a subscription basis for the term described in your ordering documentation (“Initial Term”). After the Initial Term, the subscription automatically renews for additional terms (each a “Renewal Term”), unless either party provides the other party with written notice of non-renewal at least 30 days prior to the expiration of the then-current term. The Initial Term and any Renewal Terms collectively form the “Subscription Term.”
You shall pay the fee for the Services (“Service Charges”) as set forth in the Order.
Support
Mauvetix provides Technical Support to its paid users per the Support and SLA Policy. For further queries on Technical Support, you may reach out to us at support@mauvetix.com.
Professional Services
Mauvetix also provides Professional Services to its paid users, wherein customer success managers assist with product-related troubleshooting and implementation support. For more information about Professional Services, you may reach out to us at gajapati@mauvetix.com.
Term & Termination
Mauvetix reserves the right to terminate or modify your access to and use of this Website and the Services at its sole discretion, at any time and without notice to you in case of violation of these Terms. Likewise, you may cancel your account at any time, though we will be sorry to see you go.
If we suspend or terminate your user account or use of the Services for inactive user status or your notice to terminate your account, we will provide advance notice and assist you in retrieving your data.
We reserve the right to suspend your account with immediate effect if we find that you have violated these Terms, are suspected of illegal activity, or in compliance with requests by law enforcement or other government agencies. You may object to such suspensions by contacting us at gajapati@mauvetix.com within 30 days of notification of suspension.
Either Party may terminate this Agreement by written notice to the other Party: (i) immediately in the event of a material violation or breach by the other Party of any term of this Agreement (including any Order) that cannot be remedied; (ii) within 30 days following receipt of such written notice in the event of a material violation or breach by the other Party of any term of this Agreement (including any Order) that is capable of being cured and the breaching Party fails to cure within 30 days; or (iii) if the other Party (a) becomes insolvent; (b) becomes subject to a petition in bankruptcy filed by or against it that is not dismissed within 30 days of the filing of such petition; (c) is placed under the control of a receiver, liquidator or committee of creditors; or (d) dissolves, ceases to function as a going concern or to conduct its business in the normal course.
Upon expiration or earlier termination of the Agreement: (i) Customer shall immediately discontinue use of and access to the Platform and the Services; (ii) Customer shall be liable to pay in full the Service Charges (including any third-party fees) up to and including the last day on which the Services are provided and for any works-in-progress for which instructions have been provided by Customer. Further, if Customer terminates this Agreement other than for cause, Customer shall continue to be liable to pay the Service Charges for the remainder of the Subscription Term. For avoidance of doubt, Service Charges paid in advance shall not be liable for any refund or adjustment.
Mauvetix shall provide a one-time data export in JSON format of Customer’s data stored in the Platform. Upon completion of the data export, such data and the account of Customer will be deleted. If Customer does not opt for data export within 30 days of termination, Customer’s data shall be deleted following Mauvetix’s data retention policies.
All terms of this Agreement which by their nature should survive termination will survive termination, including without limitation, accrued rights to payment, confidentiality obligations, warranty disclaimers, and limitations of liability.
TRIAL PERIOD
If Mauvetix has made available a free, trial, or evaluation access to the Services (“Trial Access”), such access is limited to evaluating the Service to determine whether to purchase the Services subscription from Mauvetix. You may not use Trial Access for any other purposes, including but not limited to competitive analysis, commercial, professional, or for-profit purposes. Mauvetix has the right to terminate Trial Access at any time. Unless you purchase a subscription for the Service, upon any such termination or expiration, Customer’s Trial Access will cease. If you purchase a subscription to the Service, all of the terms and conditions in this Agreement will apply to such purchase and the use of the Service unless you have executed a different written master subscription agreement for the Services, in which case such written master subscription agreement will govern.
NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE CONTRARY, MAUVETIX WILL HAVE NO WARRANTY, INDEMNITY, SUPPORT, OR OTHER OBLIGATIONS WITH RESPECT TO TRIAL ACCESS.
Disclaimer
Mauvetix services are provided “AS IS”. We also disclaim any warranties of merchantability, fitness for a particular purpose, or non-infringement. We will have no responsibility for any harm to your computer system, loss or corruption of data, or other harm that results from your access to or use of this Website, the Services, or the Platform. Some states in the United States do not allow the types of disclaimers in this paragraph, so they may not apply to you.,
EXCEPT AS PROVIDED IN A SEPARATE WRITTEN AGREEMENT BETWEEN YOU AND MAUVETIX, MAUVETIX DISCLAIMS ALL WARRANTIES AND CONDITIONS, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, WITH REGARD TO THE SERVICES, INCLUDING ANY CONTENT AND INFORMATION AVAILABLE ON THIS WEBSITE, ALL OF WHICH ARE PROVIDED “AS-IS”. MAUVETIX DOES NOT GUARANTEE THE ACCURACY, COMPLETENESS, OR TIMELINESS OF THE SERVICES. THE USE OF THE SERVICES IS AT YOUR OWN RISK.
Indemnity and Release
You will indemnify and release Mauvetix, its directors, officers, employees, contractors, and consultants, and hold them harmless from any and all claims and expenses, including legal fees, arising from your use of this Website, the Platform, and the Services or violation of these Terms, including any liability or expense arising from claims, losses, damages, suits, judgments, litigation costs, and attorneys’ fees.
Limitation of Liabilities
IN NO EVENT SHALL MAUVETIX, ITS AFFILIATES AND THEIR RESPECTIVE OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY DAMAGES ARISING OUT OF, OR IN CONNECTION WITH, THE USE OR PERFORMANCE OF THE SERVICES, OR INFORMATION AVAILABLE FROM OR OBTAINED THROUGH ANY OF THE SERVICES. TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL MAUVETIX, ITS AFFILIATES AND THEIR RESPECTIVE OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF USE, PROFIT, DATA, GOODWILL, SERVICE INTERRUPTIONS, COMPUTER DAMAGE, OR SYSTEM FAILURE), REGARDLESS OF LEGAL THEORY, WHETHER OR NOT MAUVETIX HAS BEEN WARNED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. MAUVETIX’S AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO MAUVETIX FOR THE PAST THREE MONTHS OF THE SERVICES IN QUESTION.
Some states in the United States do not allow the types of limitations in this paragraph. If you are in one of these jurisdictions, these limitations may not apply to you.
Testimonials and Reviews
This Website may allow you to post feedback, testimonials, and reviews of the Platform and Services (“reviews”). By posting, uploading, inputting, providing, or submitting reviews, you grant to Mauvetix and its designees, without charge, the right to use, share, and commercialize your reviews in any way and for any purpose. You will not give any reviews that are subject to a license. By posting reviews, you warrant and represent that you own or otherwise control all of the rights to your reviews as described in these Terms, including, without limitation, all the rights necessary for you to post the reviews. Reviews reflect the opinion of the author and not the opinion of Mauvetix.
